Sometimes we need to use synthetic ingredients to help with the formulation, we never use nasty ingredients, only safe ingredients for skincare.
Ingredients affecting 100% Natural Claims and what they do:
Potassium Sorbate is used as a preservative, almost always used in conjunction with other preservatives like Sodium Benzoate.
Phenoxyethanol is a widely used synthetic preservative that has global approval for use in all cosmetic products in concentrations up to 1%. We stick to below this level.