RETURNS & DELIVERY

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DELIVERY

Free Shipping (3-5 Days) 


We use Royal Mail 48 (Online Delivery Confirmation) to deliver your orders and most parcels sent arrive within 3 days. If you aren't at home to accept the delivery Royal Mail will leave a card to allow you to collect your parcel at a later date.



Next Working Day Delivery


Next working day orders are sent using Royal Mail 24 (Online Delivery Confirmation). All orders placed after 2pm will be sent the next day for delivery the day after. If you aren't at home to accept the delivery Royal Mail will leave a card to allow you to collect your parcel at a later date.

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Payment

We can process payments from MasterCard, Visa, and American Express credit cards, Apple Pay and PayPal.




All prices on our website are in £ sterling and include UK VAT at 20%. Prices quoted over the phone may differ from those shown on our website. Read our Terms and Conditions for more details.


When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched, at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact. 




The Pro Co. applies the highest business security standards, adopting https pages (secure and encrypted pages) where necessary. We recognise the importance of security regarding credit card information you send us over the Internet, and we take all the necessary precautions to protect our customers' personal information and to store it securely. We check your payment card when we receive your order. Payment is deducted when the order is dispatched. You are able to correct errors on your order up to the point of the final page of our ordering process. Sensitive information that is transmitted to us online is encrypted and transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.



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Refunds & Returns



As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.



Please note that you are liable for the delivery costs of returning the item to us. 

Please send any request for withdrawal, with your details, to the following address: 




The Pro Co. Bridgeview House, Ray Mead Rd, Maidenhead, United Kingdom, SL6 8NJ

Email: hello@pro-co.uk





If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days from your notice. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the shipping costs. 


We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.